Contact Us

Call Our Toll-Free Work Incentives Hotline*

1-888-224-3272 VOICE

1-877-671-6844 TDD

Through a contract with Cornell and Neighborhood Legal Services (NLS) of Buffalo, the New York Makes Work Pay Initiative offers a statewide, toll-free Work Incentives Hotline to answer calls on a wide range of issues related to benefits and work. The hotline is available during business hours on Monday through Friday, except on holidays, and every effort will be made to return calls the same day or within one business day.

Two of NLS's experienced benefits and work incentives practitioners, Krista McDonald and Marta Santiago, provide services to callers in both English and Spanish. The Work Incentives Hotline is designed as a short-term service to provide information and technical assistance to individuals with disabilities and provider agency personnel, including individuals who provide some form of benefits and work incentives planning services. The hotline should not be viewed as a substitute for the comprehensive services available through benefits and work incentives practitioners and Community Work Incentives Coordinators available from agencies funded through the Social Security Administration or other sources. Our staff will be able to provide referral information to an agency in your region of the state that can provide that service.

*If you are trying to get information on or registering for an event, do not use the toll free number - please use the contact information for the specific event.

Email Us

Email us at:

Get project updates, news, and the 'Working' Newsletter!

Sign-up to receive our free email newsletter and project updates.

Enter your email address:

Get the New York Makes Work Pay Newsletter


Sign-up for our newsletter, regular project news and updates.

Contact Us

Call Our Toll-free Hotline:

Voice: 1-888-224-3272
TDD: 1-877-671-6844

Partnering Organizations

New York State Office of Mental Health Burton Blatt Institute K. Lisa Yang and Hock E. Tan Employment and Disability Institute